POLICIES & FAQs
NO SHOW / CANCELLATION POLICY
We ask that you are on time to your scheduled appointment time. If you are over 10 minutes late, we may not be able to accommodate your scheduled service(s). If you arrive over 10 minutes late or do not show up to your appointment, you will be charged 50% of the service(s) you have scheduled and we will be able to help you reschedule for a time that works better for you.
If you are needing to cancel your appointment, we ask that you cancel your appointment 24 hours or more before your scheduled appointment time. If an appointment is cancelled after the 24 hours, you will be charged 50% of the service(s) you scheduled.
No refunds on Lash Extensions unless photo proof and chance to remedy has failed. Refunds for other services will be based on the individuals situation. We here at BH want you to be satisfied and love your services. If something isn't right, please call and let us know so we can make you happy.
CREDIT CARD POLICY
A credit card will be REQUIRED upon booking. This is to secure any future service(s) you book with us. If your credit card is declined for any previous policy fees, you will be charged at your next appointment.
We intentionally send out multiple confirmations / reminders to help you avoid any kind of no show / cancellation fees. Please understand that there will be ZERO EXCEPTIONS to these policies. We do not enforce these policies to be mean. We enforce these policies in order to keep our small business running efficiently and effectively.
THANK YOU SO MUCH FOR UNDERSTANDING :)